FAQS

FAQS
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Here is a compilation of questions you might have to ask us.

 


Q1: This is my first time ever doing a project like this. Can you tell me what to expect from you?

Ans: Good question! Sometimes the client already has a design concept in mind. Other times, they have no idea what they want. Either way, we make sure we have collected enough information before we begin work. We listen to our clients from the start. We encourage the client to bring in any samples, graphical illustrations either in sketches or images, and ideas they may have to help us get the product concept before starting to work with new clients.


Q2: What’s involved in the design process?

Ans: You will need to provide us with details by email. Once we have agreed on the cost and deadline for your product design project, our team will put heads together to discuss more details. Draft will be provided by email if required. With your input, we shall proceed to perfect the design project into final form. Once the design is complete. The final PDF will be emailed for your approval.


Q3: How much does it cost to work with you?

Ans: Please note that there is no fixed charge for our services. Prices depend on many variants, but you can be sure you are getting a great value for your design project. For multiple orders our service can be priced according to your needs. We would love to provide you with a custom quote for your product design job. Please contact us with the details of the job and we shall get back to you soon.


Q4: How long will the project take to complete?

Ans:  Please note that time frame to complete your product design project will vary depending upon the details of the job. We’ll arrive at a mutually agreeable time frame before work begins. We ensure timely delivery.


Q5: I needed something designed yesterday.Can you help me with a very fast job?

Ans:  We can usually accommodate your rush job depending on how full our schedule is however, a rush fee may be added. Contact us to find out.


Q6: What file types do you provide?

Ans: We will need the information from your manufacturer or partner as the case may be as to what type of files they require before we start your job. No worries, We work with all the major CAD/CAE software applications, such as AutoCAD, Inventor, Fusion 360, sketchup, Solidworks and Pro-E, Quark XPress, InDesign, Adobe Illustrator and Photoshop. We also have a reputation with 3D printers, CNC lathe, milling, router and engraving machines as regards providing complete and correct file formats and technical advise.


Q7: Can we talk on the telephone?

Ans: Absolutely! We would love to talk with you. please check our official phone number at the header of the page. You’re welcome to call us during our working hours between 9:00am-5:00pm (UTC+01:00) (Mon-Fri).


Q9: How do you accept payment?

Ans: For our clients optimum payment security, we make use of Escrow payment method. Once we reach agreement on project cost and lead time. We shall send a payment invoice to your email. You will need to go through the link sent and make payment in your local currency. Please note that it takes 2-4 days before we can receive your payment from our payment company. During which your project will be on-going. Your payment details are not revealed to anyone one. Even us or any third party.


Q10: What is your billing policy?

Ans: For all projects We require full payment before starting the job. Please note that it takes 2-4 days before we can receive your payment from our payment company. During which your project will be on-going. This Escrow payment method is chosen to help secure your payment.


Q11: How do I check on the progress of my project during design process?

Ans: Depending on the the project duration and agreement. Project update will be provided by email if required. With your input, we shall proceed to perfect the design into final form. We present this to the client and wait for final approval before we save out all the files for you. Once the design is approved. We look forward to getting response from you on how the design is working and feedback on the manufacturing of your product. We do save your work in case you lose the files or need them sent again.


Q12: What if I am not satisfied with the delivery?

Ans: We  work hard to prevent this from happening before a project starts. This is always done by asking several questions, a lot of questions and really making sure that we have a complete understanding of your needs. In most cases when a client is unhappy it comes down to bad communication. We take pride in having a process that works and keeps everyone on the same page for the entirety of the job. Please check our refund policy.


Q13: Is there protection for my patented work and copyright?

Ans: Sure! We as a company understand the law of patency, trademark and copyright and we frown at any form of infrigement as the case may be. Please supply us with appropriate Non-disclosure Agreement (NDA) form for us to sign before the start of the project. We shall not disclose any information of your work to the third party.


Q14: How will I receive my design project once it is finished?

Ans: As soon as your job is complete within the time frame as agreed upon. All required files will be sent to you via email. A finished project is yours upon receipt full payment. We also keep a copy of your project on file for later updates or should you lose your copy.


Q15: What is your design process like?
Ans: In general, Our projects unfold in the following way:
1. Submission of enquiries by client.
2. Response to enquiries.
3. Quote submission to Client.
4. Full payment through Escrow.
5. Research, Brainstorming and Initial Concepts.
6. Client Review.
7. Revisions to Creative.
8. Final Delivery and confirmation.


What’s next?

If you still have questions, feel free to  contact us

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